Frequently Asked Questions
Have questions? We've got answers! Explore the most commonly asked questions about our products, orders, shipping, returns, and more. Simply click on a tab to find the information you're looking for. If you still need help, feel free to contact our support team.
Where does your tea come from?
From the highlands of Northern Vietnam, ancient wild tea trees up to 2,000m.
What does “Ancient Tea Tree” mean?
Many trees are over 300 years old, producing complex flavors.
Is your tea pesticide-free?
Yes – grown without pesticides, processed traditionally, lab tested.
How should I prepare your teas?
Specific guidelines per tea (temperature, steep time, amount).
How long does the tea stay fresh?
At least 2 years if stored correctly.
How should I store tea?
Dark, dry, airtight – our Lùm tin is ideal.
Where do you ship?
Currently Germany; Austria and EU soon.
How long is delivery?
2–4 business days in Germany, with tracking.
Shipping costs?
Free over €49, otherwise €4.90.
Can I return my order?
Yes, unopened within 14 days.
Damaged delivery?
Contact us with photo for quick solution.
How to reach us?
Email or contact form – replies within 24h.